We regularly speak to people who are unsure whether they have a claim, and we realise that you may be especially unsure whether you can make a claim if you’re thinking of doing so on someone else’s behalf.
As a helpline, part of our service is to help you understand if you have a compensation claim. To do this, we listen to everything you want to say about your experience. We’ll also ask you some questions so that we can understand:
- When the accident happened
- Who was involved in the accident
- Whether somebody was at fault for your accident
- What the impact of that accident was
Where an accident has caused a death, we know that the impact will be life-changing and distressing. We also know that you might not feel ready to talk about what happened.
For that reason, we advise that if the accident happened in the last three years, caused a fatality and was somebody else’s fault, then it’s likely you can make a claim for the impacts the accident has had on your life, and for the passing of your loved one.